Terms and Conditions
Introduction
The online store www.binorum.eu operated by Vedius Soft s.r.o. is governed by these Terms and Conditions, which define the rights and obligations of the operator (seller) and the customer (buyer). Legal relationships established by concluding a contract for the purchase of goods offered in our online store are governed by the relevant provisions of the Civil Code regarding the conclusion of contracts using means of distance communication - electronic mail.
Company Information:
Vedius Soft s.r.o.
Registration No.: 27440354
VAT ID: CZ27440354
Kurta Hubera 1063/3
19600 Prague 9
Czech Republic
Do not send returns or warranty claims to this address!
Products and Prices
The catalog of goods regularly supplied by the seller is available on the website (www.binorum.eu) and is for informational purposes. All published information in the catalog, such as product descriptions, specifications, photographs, and delivery times are indicative only. The seller does not guarantee immediate availability of all items.
Prices on the website are currently valid for items that are regularly in stock. Customers can verify prices for individual items. Prices are stated including VAT where applicable.
For items that are not regularly in stock and are made to order, prices depend on financial market developments, independent of the seller's will. For this reason, the seller reserves the right to change their prices, including additional changes after receiving the order. The buyer has the right to be informed of any price changes.
For goods that are not regularly in stock, require specific modifications, or are only available to order, a non-refundable deposit of 40% of the sales price may be required. Details are communicated upon inquiry or after submitting an order.
Order and Purchase Contract
A contract for the purchase of goods offered in our online store is concluded upon receipt of your order. By submitting an order, the buyer confirms agreement with these terms and conditions.
After receiving a properly completed order, our online store will confirm by email that your order has been accepted.
The place of delivery is the address specified by the buyer in the order. Goods are subsequently collected personally at our store or via cash on delivery through a shipping company.
The goods become the property of the buyer upon receipt, subject to payment of the purchase price and any shipping costs.
By submitting a binding order, the buyer consents to the archiving of their personal data and information about their purchases.
Along with consent to these General Terms and Conditions, the buyer also consents to receiving information about the company's planned activities (i.e., news, discounts, competitions, promotions, etc.).
Payment
We accept payments: bank transfer, Visa and MasterCard.
Delivery
- Delivery is provided by courier service.
- All products are delivered packaged in sturdy boxes with padding according to optical instrument packaging standards.
- Orders will be delivered to the address specified in the order form. Orders are dispatched within 1-2 business days after receipt of payment.
Warranty Claims Procedure
If the customer finds a defect in the delivered goods, or if the goods are delivered incorrectly or the delivery is incomplete, the operator undertakes to resolve a properly submitted warranty claim as soon as possible (within a maximum of 30 days from receipt of the claim). Claimed goods must be complete and packaged (if possible) in the original packaging. The period for processing the claim begins from the date of delivery of the goods.
Claimed goods must not be mechanically damaged and serial numbers and manufacturer's seals, if present, must not be broken.
Warranty claims are governed by the relevant provisions of the Civil Code and Consumer Protection Act.
Claims will be processed within 30 days of submission. If the claim is not resolved within this period, the consumer has the right to exchange the item for the same new defect-free item, or may withdraw from the contract. The choice between exchanging the item and withdrawing from the contract belongs to the consumer.
Filing a Warranty Claim
The tax document also serves as a delivery note and warranty certificate. The standard warranty period for goods is 2 years from receipt of the goods.
Warranty claims can only be submitted by post to the address:
Vedius Soft s.r.o.
Hlavní 209/36
25064 Měšice
Czech Republic
Tel: +420 737 995 070 (10:00 - 14:00 CET)
THERE IS NO RETAIL STORE AT THIS ADDRESS!
Returns
Withdrawal from Distance Sales Contract within 14 Calendar Days
A distance sales contract means a purchase contract concluded between the Buyer and the Seller through remote communication means, for example, through the purchase of Goods in the Seller's e-shop.
The Buyer - consumer (natural person) has the right to withdraw from the distance sales contract within 14 calendar days from receipt of the Goods.
The Buyer - consumer is obliged to return the Goods to the Seller without undue delay, but no later than 14 calendar days from the date they informed the Seller of their intention to withdraw from the distance sales contract. The notification must be made by the Buyer - consumer in a demonstrable manner, in writing, for example, via email to the Seller's email address or by postal mail to the Seller's address. The content of the notification must unequivocally demonstrate the Buyer - consumer's will to withdraw from the distance sales contract.
The Buyer - consumer is obliged to choose the least expensive method of delivering the Goods to the Seller. In such cases, the Buyer - consumer has the right to claim reimbursement of handling costs.
The Buyer - consumer who received Goods through a shipping service may return the Goods again through a shipping service.
The Seller is obliged to return the purchase price to the Buyer - consumer within 14 calendar days from the return of the Goods. The purchase price may be reduced by the Seller by an amount corresponding to the loss incurred on the Goods through normal use. The purchase price is refunded in the same manner as it was paid by the Buyer - consumer. A different method of refunding the purchase price can only be made with the express consent of the Buyer - consumer.
Method of Withdrawal from Contract
If you have the right to withdraw from the contract and wish to do so, you can do so by means of a unilateral legal action, which you deliver to us, preferably by:
- Completing the standard withdrawal form
- Postal mail to the store address
- Email to our email address
Return of Goods After Withdrawal from Contract
If you withdraw from the contract, you are obliged to return the goods to us, preferably simultaneously with the withdrawal from the contract, at the latest within 14 days from delivery of the withdrawal by:
- Sending the goods to our store address
- Personally at the store
You must return the goods to us undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, if possible in the original packaging. You are also obliged to return all gifts and bonuses you received based on the canceled contract.
Send goods to the store address:
Vedius Soft s.r.o.
Hlavní 209/36
25064 Měšice
Czech Republic
Tel: +420 737 995 070
Warranty
Items presented in the online store www.binorum.eu have an official manufacturer's warranty. The standard warranty period for goods is 2 years from receipt of the goods. To exercise warranty rights, the buyer should contact the relevant service center or send the product to the online store address.
Information on Out-of-Court Resolution of Consumer Disputes
Dear customers, we would like to inform you that any disputes arising between you and our company, as well as all your requests, etc., we always try to properly discuss and resolve to mutual satisfaction.
However, if your claims cannot be satisfied and a dispute arises between you and our company, you have the right to so-called out-of-court resolution of consumer disputes arising from the purchase contract for the sale of our goods or from the contract for the provision of our services (hereinafter "consumer dispute").
In the case of consumer disputes concerning the sale of our goods or the provision of our services, the Czech Trade Inspection Authority - www.coi.cz ("ČOI") is competent for out-of-court resolution of consumer disputes, which you can contact regarding any consumer dispute. Other so-called authorized persons/entities for out-of-court resolution of consumer disputes may also arise, where out-of-court resolution can also be initiated.
The procedure for out-of-court resolution of consumer disputes is initiated on the proposal of the consumer to ČOI (or another authorized person), which must contain:
- Identification data of the parties to the dispute (yours and ours)
- Complete and understandable description of the decisive facts (what is disputed)
- Designation of what the applicant (you) seeks (e.g., refund of purchase price, exchange of goods, etc.)
- Date when the applicant first exercised their right that is the subject of the dispute with the seller (e.g., first claim)
- Declaration that the court has not decided on the matter, no arbitration award has been issued, no agreement between the parties has been concluded within the framework of out-of-court resolution of the consumer dispute, and no court proceedings, arbitration proceedings, or out-of-court resolution of the consumer dispute have been initiated
- Date and signature of the applicant (yours)
The proposal must be accompanied by evidence that the applicant failed to resolve the dispute directly (for example, our correspondence, etc.), and other documents supporting the alleged facts, if available.
The proposal can be submitted in writing, orally for the record, or electronically through an online form on the ČOI website, signed with a recognized electronic signature or sent via the data box of the person submitting the proposal.
The applicant (you) can submit a proposal to ČOI or another authorized entity no later than 1 year from the date they first exercised their right that is the subject of the dispute with the seller (e.g., withdrawal from contract/claim).
Out-of-court resolution of consumer disputes must be completed within 90 days from its initiation. In particularly complex disputes, this period can be extended by a maximum of another 90 days.
Out-of-court resolution of consumer disputes ends by:
- Conclusion of an agreement between the parties to the dispute (voluntary)
- Unilateral declaration by the consumer to terminate participation in dispute resolution announced to ČOI or the authorized entity
- Death, declaration of death, declaration of missing status, or termination of one of the parties to the dispute without a legal successor
- Futile expiration of the deadline for dispute resolution
- Rejection of the proposal (due to its defects)
Out-of-court resolution of consumer disputes is not subject to fees. The parties bear their own costs associated with out-of-court resolution of consumer disputes.
ČOI or the authorized entity establishes rules for out-of-court resolution of consumer disputes, which further regulate the procedure for out-of-court resolution of consumer disputes to be in accordance with legal rules.
If out-of-court resolution of the consumer dispute does not lead to resolution of the consumer dispute, you can of course always turn to the court. Of course, you also do not have to use the possibility of out-of-court resolution of the consumer dispute (although it can always be recommended) and you can directly contact the relevant court with the resolution of the consumer dispute.
Principles of Personal Data Processing
Information regarding the processing of personal data is available separately in our Privacy Policy.
These Terms and Conditions are effective from 16.11.2025 and supersede all previous versions.
